Money Back Guarantee Policy

Introduction

At HELIOVEXIS, we are committed to ensuring the satisfaction of our customers. Our Money Back Guarantee policy reflects this commitment, providing you with a risk-free purchase experience. If you are not completely satisfied with your purchase, you can request a refund under the conditions outlined below.

Eligibility for a Refund

To qualify for a refund, the following conditions must be met:

• The request for a refund must be made within 30 days of the purchase date.
• The product must be returned in its original packaging, in an unused condition.
• A valid receipt or proof of purchase from HELIOVEXIS must be provided.

Non-Refundable Items

Certain items are non-refundable. These include, but are not limited to:

• Custom or personalized products.
• Items marked as final sale or clearance.
• Gift cards and promotional items.

How to Request a Refund

To initiate a refund request, please contact our Customer Service team at [email protected]. Include the following information in your request:

• Your order number.
• The reason for the refund request.
• Contact details so we can reach you if necessary.

Processing Time

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Questions and Support

For any questions regarding this Money Back Guarantee policy, please contact us at [email protected] or call us at 1-800-555-0199. Our team is here to assist you and ensure your experience with HELIOVEXIS is exceptional.